1. Introduction
Afra Online ("we," "our," or "us") operates the afra.online website and the Afra Online SMS gateway platform. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Personal Information
- Account Information: Name, email address, phone number, billing details
- Contact Data: Phone numbers, names, and custom parameters of contacts you upload
- Communication Data: SMS message content, timestamps, delivery status, and replies
- Payment Information: Billing address and payment method details
2.2 Technical Information
- Device Information: IP address, browser type, operating system
- Usage Data: Log files, access times, features used, system activity
- Cookies and Tracking: We use cookies to enhance your experience
3. How We Use Your Information
3.1 To Provide Our Services
- Process and route SMS messages through connected Android devices
- Manage your contacts and segmentation
- Execute automated flows and campaigns
- Provide customer support
3.2 For Business Operations
- Process payments and prevent fraud
- Send important service notifications
- Improve our platform and develop features
- Analyze usage patterns and performance
3.3 For Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests
- Enforce our Terms of Service
4. Data Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, trade, or rent your personal information or your contacts' information to third parties.
4.2 Limited Sharing
We may share information with:
- Service Providers: Trusted vendors who help us operate our platform
- Legal Requirements: When required by law or legal process
- Business Transfers: In connection with merger or acquisition
- With Your Consent: When you explicitly authorize sharing
5. SMS and Message Data
5.1 Your Responsibility
- You are the data controller for personal data you process through our platform
- You must obtain proper consent from contacts before sending messages
- You are responsible for complying with spam laws and regulations
5.2 Our Processing
- We act as a data processor for message content you send
- We store message content only as long as necessary
- We implement technical measures to secure message data
6. Data Security
6.1 Protection Measures
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication procedures
- Secure infrastructure and network protection
6.2 Your Security Role
- Protect your account credentials and API keys
- Use strong, unique passwords
- Regularly monitor your account activity
- Implement proper access controls for your team
7. Data Retention
We retain your information only as long as necessary for:
- Providing our services to you
- Complying with legal obligations
- Resolving disputes and enforcing agreements
- Legitimate business purposes
8. Your Rights and Choices
8.1 Access and Control
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Delete your personal data
- Restrict or object to our processing
- Data portability in machine-readable format
8.2 Marketing Communications
You can opt-out of marketing emails by:
- Using the unsubscribe link in our emails
- Adjusting notification preferences in account settings
- Contacting us directly at privacy@afra.online
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards through:
- Standard contractual clauses
- Adequacy decisions
- Other legally approved mechanisms
10. Third-Party Services
Our platform may integrate with third-party services. This Privacy Policy does not apply to those services. We recommend reviewing their privacy policies before use.
11. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending an email notification
- Showing a prominent notice in our platform
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@afra.online